Service Level Agreement Cleaning Services

Example 2: A bi-weekly customer who requests additional cleaning between scheduled visits would charge the corresponding “weekly” rate for the next 2 cleanings, since there is a one-week interval between the two cleaning operations. HOLIDAYS: The only holidays observed by our company are New Year`s Eve, Remembrance Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve and Christmas Day. Regular cleaning services are available on all other public holidays. If your regular cleaning falls these days, our office will contact you about 2 weeks before the holidays to plan your cleaning. If you want to reschedule a cleanup that falls on another holiday throughout the year, call the office at least 2 business days in advance to avoid a cancellation fee delay. Credit cards. If you want to pay by credit card, a 3% cleaning fee will be charged at your cleaning fee. For many MM, cleaning is an outsourced service. In fact, the International Facility Management Association (IFMA) estimates that developing its own internal cleaning system could cost about 20% more than a comparable outsourced service. The costs of recruiting, training and transmitting internal cleaning crews must be clearly assessed in the context of cost reductions and propulsion for greater efficiency across your business. QUALITY CONTROL: Our quality control is to carry out inspections and phone calls.

A superior can enter your home during cleaning to ensure that standards are met. They can call you at home or at work. We believe that inspections and customer contacts are the best way to exceed your expectations and improve our high standards. You can also get a satisfaction survey. We look forward to your comments. KEYS: Please make sure your home is accessible to us. Please leave a key to your home in a safe and agreed-upon place on the day of cleaning. CLUTTER: The dry cleaner will be much more satisfying if the team doesn`t have a lot of mess that it has to deal with.

Offices that have a lot of paperwork, for example. B, should not be cleaned. PETS ESCAPING FROM THE HOME: We cannot be responsible for animals that “escape” when our cleaners enter/exit your home. If your pet is “walking freely” during the cleaning, please let us know in advance so that cleaning agents can be vigilant when opening the doors. Our cleaning professionals are trained to close doors as soon as they enter and leave your home and do not leave the doors open for long periods of time. 1.2 This Level of Service Agreement establishes a clear framework for the institutional team, which will be made available in a central and hourly teaching room, including the services and standards provided, the rooms served and the manner in which services are monitored.